Global Service Management

The “Global Service Management” working group sees itself as a platform for exchange and networking in order to inform and bring together the management, production management and service managers of Saxon industrial companies in the field of international services. The working group aims to familiarize participants with the field of service management and to support them in setting up global service structures.

The regular meetings are intended to expand the professional network of the participants. The focus is on an active exchange of knowledge among experts on current topics relating to service presence and global networking, spare parts management, and new service business models. In addition, the working group deals with new trends such as “Service 4.0” and prepares these topics for the participants in impulse presentations and discussion rounds.


Bild Arbeitskreisleiter

Dr. Roland Giesen
Fabmatics GmbH
+49 351 6523 7100


  • information exchange and networking
  • Support in the development of global service structures
  • Establishment of customized service models
  • Expansion and optimization of our own service business

Target group of the working group

  • Managing Director
  • production managers
  • service managers

Added value of the working group

  • Transposing local service aspects and integrating them into global structures
  • Planning of service requirements and their implementation
  • Service Presence and Global Networking
  • Spare parts management involving local HUBs
  • Introducing “Service 4.0”

Next working group dates

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