Global Service Management
The “Global Service Management” working group serves as a platform for exchange and networking, designed to inform executives, production managers, and service managers at Saxon industrial companies about international services and to facilitate connections among them. The working group aims to familiarize participants with the field of service management and support them in establishing global service structures.
The regular meetings are designed to expand the participants’ professional networks. The focus is on an active exchange of knowledge among experts on current topics related to service presence and global networking, spare parts management, and new service business models. In addition, the working group addresses new trends such as “Service 4.0” and presents these topics to participants through keynote presentations and discussion sessions.
Your contact person at the office
Kay Eisenlöffel
+49 351 8973-3860
kay.eisenloeffel@silicon-saxony.de
Objectives of the Working Group
- Information Exchange and Networking
- Support in establishing global service structures
- Development of Customized Service Models
- Expansion and Optimization of Our Own Service Business
Target Audience of the Working Group
- Managing directors
- Production Managers
- Service Managers
Benefits of the Working Group
- Transposing Local Service Aspects and Integrating Them into Global Structures
- Planning and Implementing Service Requirements
- Service Presence and Global Network
- Spare Parts Management Incorporating Local Hubs
- Introduction to “Service 4.0”
Review
Topics from the Past Few Months
- Edge Computing with TiF Memristors
- Cyber Resilience Act
What Our Members Say
The working group is a very suitable exchange of experience in a specialist committee with expertise in international business. Opportunities, risks and also current challenges in global service are highlighted.
The Global Service Management working group offers me a very good opportunity to meet with like-minded people and to have a general exchange about all service levels and functions. It also provides me with new input through exciting presentations on current topics.
I follow the current trends in maintenance in the Global Service Management working group with great interest, from material logistics to the use of augmented and virtual reality.
