Global Service Management
The “Global Service Management” working group sees itself as a platform for exchange and networking in order to inform and bring together the management, production management and service managers of Saxon industrial companies in the field of international services. The working group aims to familiarize participants with the field of service management and to support them in setting up global service structures.
The regular meetings are intended to expand the professional network of the participants. The focus is on an active exchange of knowledge among experts on current topics relating to service presence and global networking, spare parts management, and new service business models. In addition, the working group deals with new trends such as “Service 4.0” and prepares these topics for the participants in impulse presentations and discussion rounds.
Goals:
- information exchange and networking
- Support in the development of global service structures
- Establishment of customized service models
- Expansion and optimization of our own service business
Target group of the working group
- Managing Director
- production managers
- service managers
Added value of the working group
- Transposing local service aspects and integrating them into global structures
- Planning of service requirements and their implementation
- Service Presence and Global Networking
- Spare parts management involving local HUBs
- Introducing “Service 4.0”
What our members say
The working group is a very suitable exchange of experience in a specialist committee with expertise in international business. Opportunities, risks and also current challenges in global service are highlighted.
The Global Service Management working group offers me a very good opportunity to meet with like-minded people and to have a general exchange about all service levels and functions. It also provides me with new input through exciting presentations on current topics.
I follow the current trends in maintenance in the Global Service Management working group with great interest, from material logistics to the use of augmented and virtual reality.
