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Bitkom: Large majority expect noticeable changes from AI soon

January 16, 2024. Artificial intelligence will have noticeably changed society in just a few years – a clear majority of Germans expect this. Just over a quarter (28%) say that AI has already led to noticeable changes, and a further 8% expect this to happen in the course of this year. A quarter (25 percent) believe that such changes will occur in the next two to five years, while 17 percent expect this to happen in six to ten years. Only 18% believe that social changes will not become apparent for at least ten years and just 1% believe that this will never be the case. These are the results of a survey of 1,004 people aged 16 and over conducted on behalf of the digital association Bitkom.

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Symbolic image of artificial intelligence (AI) / pixabay geralt

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“Many people have had their first direct contact with AI through the new voice or image generation services such as ChatGPT or Midjourney and have been able to experience its potential in a very practical way,” says Bitkom President Dr. Ralf Wintergerst. “They understood that AI is not just one of many technological innovations. AI has the power to change the world.”

Germans are open to the use of AI in many areas of life. For example, 8 out of 10 (79%) would like AI to be used for cyber security, for example with automated threat detection. Three quarters (75%) are in favor of the use of AI in administration and just as many want to use AI in traffic, for example with intelligent traffic lights or autonomous vehicles. 70 percent want AI in the healthcare sector, for example to support diagnoses or the development of medicines. Two thirds (66%) want AI to be used in the area of the environment and sustainability, for example to improve energy efficiency. Six out of ten want AI to be used in education (61%), for example for personalized learning platforms or automated assessment of tests, to support the police (60%), for example in intelligent video surveillance or to identify locations with a high probability of crime. In online retail, 56% of people want to see AI, for example for chatbots in customer service. Around half (52% in each case) are in favor of AI being used in banks, for example for fraud detection or automated investment recommendations, and in the justice system, for example for the automated evaluation of court documents. “With AI, we can become more efficient in many areas and save time and money. Artificial intelligence can make an important contribution to solving the major challenges of the coming years, from climate change to administrative modernization,” says Wintergerst.

The use of AI in sport (44%), for example for automated refereeing decisions, in the military (43%), for example for autonomous drones, and in politics (39%), for example to predict the impact of laws, does not find a majority. The lowest level of approval (33%) is for the use of AI in art and culture, for example for AI-generated literature, music or images.

Methodological note

The data is based on a survey conducted by Bitkom Research on behalf of the digital association Bitkom. This involved a telephone survey of 1,004 people aged 16 and over in Germany. The survey took place in the period from week 41 to week 44 2023. The survey is representative. The question was “When do you think AI will noticeably change society, regardless of whether it is negative or positive?” and “To what extent would you like to see AI-based applications used in the following areas in the future?”

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Further links

👉 www.bitkom.org

Photo: pixabay

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