Software

adesso: AI agents promise a new, better working world – rightly so?

February 5, 2025. AI agents are the latest beacons of hope in the digital world. They are set to replace the “dumb” chatbots and assistants of the past – and in many cases this is urgently needed. After all, we all know how nerve-wracking it can be to ask a supposedly “intelligent” customer service bot the same question three times, only to end up on hold at a call center.

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Symbolic image of artificial intelligence (AI) / pixabay geralt

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Marketing, Kommunikation und Ă–ffentlichkeitsarbeit

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Market researchers around the world attest to the promising future of the new generation of AI tools – from personal assistants that manage my calendar more efficiently than I do, to strategists that create business plans while I’m still enjoying my morning coffee. But what exactly is behind the concept of AI agents? And can they fulfill the hopes placed in them?

According to market researchers at Gartner, these advanced AI systems operate with minimal or even no human intervention. They are able to understand their environment, make decisions and carry out tasks independently. In other words, they are making the transition from mere tools to real actors. And this difference is quite striking: with the advance of relational computing, as the Institute for the Future calls it, we will experience a paradigm shift. Whereas technical solutions previously required more or less technically skilled users, this will no longer be the case in the future thanks to technologies such as AI agents. This is undoubtedly a major step forward: AI agents will change the world of work and everyday life – how exactly remains to be seen.

Author: Benedikt Bonnmann
Benedikt Bonnmann is a member of the Executive Board of adesso SE and responsible for the AI business

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Further links

👉 www.adesso.de 

Photo: pixabay

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Contact info

Silicon Saxony

Marketing, Kommunikation und Ă–ffentlichkeitsarbeit

Manfred-von-Ardenne-Ring 20 F

Telefon: +49 351 8925 886

Fax: +49 351 8925 889

redaktion@silicon-saxony.de

Contact person: