SAP: For faster customer success: SAP further develops service and support portfolio

The redesigned portfolio, which includes the Foundational Success Plan, Advanced Success Plan and Max Success Plan service plans, provides an end-to-end customer experience and helps deliver measurable results. The portfolio is designed to ensure continuous collaboration at all times. It helps customers adopt cutting-edge technologies and enables them to realize the full potential of SAP Business Suite at all times.

The evolved portfolio addresses the needs of organizations that need to constantly respond to new market situations, implement AI-powered innovations and ensure continuous business operations. Each Success Plan offers clearly defined levels of customer care, ranging from interactive resources and proactive support to strategic and personalized collaboration with subject matter experts. This allows customers to choose the right consulting approach tailored to their individual requirements.

The Advanced Success Plan builds on this plan and also offers expert knowledge and additional AI support. Companies receive proactive support in identifying risks and optimizing processes. They can also take part in workshops to introduce new functions and optimize processes. Extended support service level agreements and intelligent tools help to ensure the highest performance and achieve measurable results.

For companies that need to manage complex transformation projects, want to benefit quickly from innovation and fully exploit the potential of AI, the Max Success Plan is the most comprehensive SAP service plan for strategic collaboration. This plan includes all the benefits of the Advanced Success Plan plus support from dedicated Success Plan Managers. And with cross-solution process improvements and the ability to develop customized prototypes, customers can deploy innovative solutions like SAP Business AI even faster. The Max Success Plan is designed for companies looking to form a strategic partnership while modernizing their systems, reducing risk, and delivering value faster across their SAP software landscape. 

“SAP’s evolved service and support portfolio is designed to help customers run their operations and make their business processes more efficient with the help of AI. The aim of the portfolio is to enable companies to manage transformation projects, develop innovations at scale and translate decisions into action in a transparent and effective way,” explains Thomas Saueressig, member of the Executive Board of SAP SE, Customer Services & Delivery. “Through a unified, enterprise-wide collaboration model, SAP is committed to helping customers adopt and leverage the latest innovations and continue to realize a solid return on investment.” 

Customers can rely on the expertise of SAP and the SAP partner network to provide optimal consulting, development and application management services. With this expanded portfolio, SAP is reinforcing its goal of helping customers succeed and enabling companies to realize their full potential in a rapidly changing world. 

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